Under Attack?

Get Help Now For Malware, Phishing, or Other Active Threats Against Your Organization!

zvelo’s Cybersecurity experts deliver a range of threat help options to identify, contain and remediate active threats to your organization’s network.  Whether you’re observing suspicious activity in the network, or you’ve discovered that your network has been breached, our team can help you quickly assess the situation to recommend next steps and follow up actions to secure the network and protect end points and users from active or potential threats.

What to Expect

Getting Started with zvelo’s Threat Help

When you submit the threat help assessment form, your submission notifies our cybersecurity team directly.  Based on the information provided, they will review the information according to the business hours and response time priorities posted below, and quickly confirm whether or not you are dealing with an active threat.

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If We Confirm an Active Threat:

  • You will be notified within the appropriate time frame according to severity level and response times posted.
  • The team will perform a quick assessment to recommend immediate, short-term follow up actions as well as to provide service options to assist with further investigation and analysis of your incident, containment and/or remediation.
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If We Confirm a Threat is No Longer Active, or Not a Threat:

  • You will be notified within the appropriate time frame according to response times posted.
  • The team will provide some recommended service options which will help you build a stronger defensive layer to protect your network and your organization’s assets

Business Hours and Response Times for Reported Incidents.

Please note the core business hours and response times posted below as these will determine how reported incidents are handled by the cybersecurity team.

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Core Business Hours:

Days:  Monday – Friday
Hours:  8:00 am – 4:00 pm MDT (GMT-6)

zvelo Cybersecurity Threat Help Business Hours

Approximate Response Times*

High Severity:  Up to 30 Minutes
Medium Severity:  Up to 1 Hour
Low Severity:   Up to 3 Hours

*Response times are approximate and apply to requests received during core business hours. Requests for threat help which are received outside of core business hours will be prioritized for the next business day.  Existing clients may or may not be restricted to responses within core business hours, depending on the current agreement in place. 

Get Threat Help

Please complete the threat help assessment form below and include as much detail about the incident as possible.  The information you provide will be used by our cybersecurity team to prioritize your incident and determine the most appropriate course of action. If you suspect a URL to be malicious or phishing, please include the link to the URL in the description text area of the form.